Administrative & Customer Service Executive - E-Commerce Furniture Industry

Join a dynamic e-commerce furniture company as an Administrative & Customer Service Executive in the heart of Bali! This role offers a unique opportunity to blend your organizational skills with exceptional customer engagement, ensuring smooth operations and a seamless shopping experience for our valued customers. At our company in Badung, Bali, you'll be at the forefront of managing our customer service operations, handling inquiries, and ensuring our administrative processes run efficiently.

As an Administrative & Customer Service Executive, you'll be responsible for managing customer inquiries, processing orders, and maintaining our customer database. You'll use tools like Zoho CRM and Google Workspace to streamline our operations. This role is perfect for someone with a background in customer service, administrative support, or a related field, looking to make a significant impact in the e-commerce furniture industry.

We offer a competitive salary of Rp 5,000,000 - Rp 8,000,000 per month, along with a comprehensive benefits package. If you're ready to take on this exciting challenge and contribute to the growth of our company, we'd love to hear from you!

📋 Tanggung Jawab Pekerjaan

• Manage and respond to customer inquiries via email, phone, and live chat.
• Process and fulfill customer orders accurately and efficiently.
• Maintain and update our customer database using Zoho CRM.
• Assist in the organization and management of administrative tasks.
• Ensure all customer service interactions are professional and courteous.
• Collaborate with the sales and marketing teams to enhance customer satisfaction.
• Monitor and report on customer service metrics and KPIs.
• Provide exceptional customer support to ensure a positive shopping experience.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or administrative support.
• Proficient in using Zoho CRM and Google Workspace.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to work in a fast-paced, dynamic environment.
• Familiarity with e-commerce platforms and processes is a plus.
• Bachelor's degree in Business Administration, Marketing, or a related field.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

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