ServiceNow Triage Specialist - Remote from Bali, Indonesia

iOPEX Technologies · 📍 Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 15000000 - 25000000

iOPEX Technologies is seeking a skilled ServiceNow Triage Specialist to join our remote team based in Bali, Indonesia. This role offers a unique opportunity to work with a global team while enjoying the beautiful and vibrant culture of Bali.

As a ServiceNow Triage Specialist, you will be the first point of contact for our customers, providing initial support and escalating issues to the appropriate teams. Your role is crucial in ensuring our customers receive timely and effective support.

This is a full-time, remote position with a competitive salary and benefits package.

📋 Tanggung Jawab Pekerjaan

Tanggung Jawab:

  • Provide initial support to customers by logging and triaging incidents in ServiceNow.
  • Escalate issues to the appropriate teams based on the severity and nature of the problem.
  • Collaborate with other teams to ensure issues are resolved in a timely manner.
  • Maintain accurate and up-to-date records of all incidents in ServiceNow.
  • Provide regular reports on incident volumes and resolutions to management.
  • Participate in continuous improvement initiatives to enhance our support processes.
  • Stay up-to-date with the latest ServiceNow features and best practices.
  • Act as a liaison between customers and internal teams to ensure clear communication.

    • 🎓 Kualifikasi & Syarat

    Kualifikasi:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum of 2 years of experience in IT support or a similar role.
  • Proven experience with ServiceNow, including incident management and knowledge management.
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Fluency in English, both written and spoken.
  • Indonesian language skills are a plus.

    • 🛠️ Keahlian

    ServiceNowIncident ManagementKnowledge ManagementProblem-SolvingCommunicationTeamworkEnglishIndonesian
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