L1 Technical Support Specialist / Service Desk Analyst (Remote - Bali, Indonesia)

Join Information Professionals, a leading IT services provider, as an L1 Technical Support Specialist / Service Desk Analyst and kickstart your career in IT support with a dynamic, remote-friendly role based in Bali, Indonesia! This is an excellent opportunity to work with cutting-edge technologies and provide top-notch support to our clients. As a member of our team, you'll be at the forefront of resolving technical issues, ensuring seamless operations, and delivering exceptional customer service.

In this role, you will be responsible for providing first-line technical support to our clients, handling a wide range of IT issues, and collaborating with our team to ensure that all technical problems are resolved efficiently. You'll work with tools like ServiceNow, Zendesk, and other industry-standard software to manage and track support tickets. This role offers a fantastic chance to grow your skills in technical support, develop your problem-solving abilities, and contribute to a thriving IT services company.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support to clients, resolving hardware, software, and network issues.
• Manage and track support tickets using ServiceNow and other ticketing systems.
• Document technical problems and solutions for future reference.
• Collaborate with senior technical staff to escalate and resolve complex issues.
• Conduct troubleshooting and diagnostics to identify and resolve technical problems.
• Ensure high levels of customer satisfaction by providing timely and effective support.
• Stay up-to-date with the latest IT trends and technologies to provide informed support.
• Maintain accurate and comprehensive records of all support activities.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in IT support or a related role.
• Proficiency in using ServiceNow, Zendesk, or other similar ticketing systems.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of networking concepts and protocols.
• Familiarity with Windows and Linux operating systems.

🛠️ Keahlian

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